FREE SHIPPING FOR ORDERS OVER $150

TERMS & CONDITIONS

Security & Privacy

We aim to provide our customers with a safe online shopping experience. Our system encodes your credit card and contact details to ensure its safe transfer to us. We respect your privacy and personal information and will not share it with anyone else. We may use your email address to send our email newsletters and other announcements regarding promotions, new products and special features. Should you wish to be removed from our mail list, simply click 'unsubscribe' on the bottom of our email correspondences. 

Payment Options

Order and Pay Online Securely:

Our SSL security system ensures your credit card and contact details are safe and secure. All data is secured by 128 Bit SSL.

Order and Pay by Phone:

Please call our office on 03 9533 2399 to place your order and provide us with payment and delivery details.

Currency

All amounts listed on our website are in Australian Dollars (AUD).

Shipping & Costs

At checkout, a $10.00 delivery charge will be added to every order for delivery within Australia. Orders over $100 will be sent freight free. Some exceptions apply. All orders will be sent with Australia Post's eParcel service with the exception of orders that exceed Australia Post's size and weight requirements. In the event that a parcel cannot be sent with Australia Post's eParcel service, a courier company will be used instead. 

Delivery

All orders are shipped from our warehouse in Melbourne. Delivery times vary depending on the destination. Please all 2-7 business days for East Coast destinations and 5-14 days for Western Australia, South Australia and the Northern Territory. For more accurate delivery times, please call our office on 03 9533 2399. 

If we are unable to supply your order in full we will contact you within 2 business days to notify you. We will let you know when are can supply the item in question or offer you a full refund.

Returns 

If you are unhappy with your purchase from us and wish to return it for an exchange, you must;

- Contact us on info@milkandsugar.com.au with your order number. Our staff will then provide you with our return address

- Return the item to us within 30 days of delivery

- Pay for the cost of postage both ways (this includes sales that exceed the $100 free freight threshold). 

- Ensure the item and it's packaging are not damaged in any way. 

Please note: SALE items are not able to be returned or refunded due to change of mind. 

Damages

If your item is damaged on arrival please contact us within 7 days of receipt of your delivery. We will arrange a replacement of the damaged item to be sent immediately. Claims received after 7 days of receipt of order may not be acknowledged.

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