Alder Weave Rug Coal/Natural

$466.65 $549.00 On Sale
Colour:

Organic and full of character, the varying braids showcase the slubs, twists and textures of natural hand spun jute. 

The rugs we sell are proudly handmade in India to ISO standards. Our manufacturing partners are all certified by Sedex and GoodWeave.

Composition: 100% jute

Construction: Hand woven soumack

Height: 10mm 

Weight: Approximately 4.1kg per square meter

Area of use: Medium to high traffic areas


CARE INSTRUCTIONS 


→ Vacuum regularly in one direction (not back and forth) and do not use a rotating head on the vacuum. 

→ Rotate your rug occasionally to avoid uneven fading or wear

→ Spot clean spills using a damp undyed cloth. 

→ Do not dry clean or use any harsh cleaning chemicals.

→ For larger stains professional cleaning is recommended 


SIZING


Our rugs are handmade and while all effort is made to ensure they are the stated size, a 4% variation is possible. 


POP-UPS


Short fibre pop-up will occur with hand woven rugs, particularly when the rug is new. Simply trim these with regular scissors.


 

Returning Rugs

Rugs purchased at full price from us are able to be returned.

Rugs

Due to their higher price point, and bulky nature of our rugs our exchange and returns policy differs to that of other Milk & Sugar products. 

If you are unsure about the rug you are intending on purchasing it is highly recommended that you take the following steps: 

1: We have small sample swatches of our rug weaves that we can provide. It is a good idea to request a sample swatch if you are unsure of the suitability of a rug for its intended use.

2: Please be sure to measure the space that the rug is intended for to ensure that the size is correct prior to purchasing.

In the event that you wish to return your rug you are able to so within 7 days of receiving it provided that it was purchased at full price, or during a short terms sale or promotion. Rugs purchased from our Clearance section are strictly excluded from this policy. 

The rug must be in its original condition with all labels and tags still attached. The rug must also be rolled up and placed into its original packing so that it will arrive safely back to our warehouse. 

If the rug is returned to us and isn’t packed adequately Milk & Sugar will not be liable for any damage caused. Milk & Sugar cover the cost of shipping rugs to the purchaser’s address. 

In the event of a change or mind or refund request Milk & Sugar will happily refund the purchase amount minus the cost of freight to and from the purchaser’s location. Freight charges will vary greatly depending on the size of the rug and the delivery location - Milk & Sugar will advise of the freight charges at the time of receiving a return request. 

Our returns policy doesn’t extend to rugs purchased from our clearance section. All products purchased from our Clearance section are unable to be returned. 

Shipping

In most cases, orders are shipped within 1-2 business days of the order being placed by you online.

Freight Costs

We charge a flat rate of $10 for all orders under $150. On orders over this value we offer free shipping.

Delivery

Delivery times will vary depending on your location. 

Shipping & Delivery

Christmas Closures

Our office and warehouse will be closed for a much needed break from Tuesday December 22nd and we'll re-open on Monday January 4th. During this period there will be an interruption to despatch of orders. Any order placed during this time will be actioned as a matter of urgency once our warehouse re-opens on 4th January. We wish you all a wonderful festive season and a happy new year. 

Despatch of Your Milk & Sugar Order

We endeavour to process and ship orders to our customers as quickly as humanly possible. In most cases, orders are shipped within 1-2 business days of the order being placed by you online.

Complimentary Shipping

We're pleased to report that you will enjoy complimentary shipping when you shop with us. 

Delivery

Delivery times will vary depending on your location. Below is an estimated guide for when you can expect delivery of your parcel; 

 

Melbourne Metro 2-3 business days VIC Country 3-4 business days
Sydney Metro 2-3 business days NSW Country 3-4 business days
Brisbane Metro 3-4 business days QLD Country 4-5 business days
Adelaide Metro 2-3 business days SA Country 4-5 business days
Tasmania 4-5 business days Western Australia 5-7 business days
Northern Territory 5-7 business days