Dusk Weave Rug Black

Rugs

Due to their higher price point, and bulky nature of our rugs our exchange and returns policy differs to that of other Milk & Sugar products. 

If you are unsure about the rug you are intending on purchasing it is highly recommended that you take the following steps: 

1: We have small sample swatches of our rug weaves that we can provide. It is a good idea to request a sample swatch if you are unsure of the suitability of a rug for its intended use.

2: Please be sure to measure the space that the rug is intended for to ensure that the size is correct prior to purchasing.

In the event that you wish to return your rug you are able to so within 7 days of receiving it provided that it was purchased at full price, or during a short terms sale or promotion. Rugs purchased from our Clearance section are strictly excluded from this policy. 

The rug must be in its original condition with all labels and tags still attached. The rug must also be rolled up and placed into its original packing so that it will arrive safely back to our warehouse. 

If the rug is returned to us and isn’t packed adequately Milk & Sugar will not be liable for any damage caused. Milk & Sugar cover the cost of shipping rugs to the purchaser’s address. 

In the event of a change or mind or refund request Milk & Sugar will happily refund the purchase amount minus the cost of freight to and from the purchaser’s location. Freight charges will vary greatly depending on the size of the rug and the delivery location - Milk & Sugar will advise of the freight charges at the time of receiving a return request. 

Our returns policy doesn’t extend to rugs purchased from our clearance section. All products purchased from our Clearance section are unable to be returned. 

Shipping & Delivery

COVID Update

We are open and operational during the current COVID crisis. In order to keep our staff safe, we are adhering to strict social distancing and sanitising practises in our workplace. As such, it may take us slightly longer than normal to action orders. Please bear with us during this time and we thank you for your understanding.

Shipping

We endeavour to process and ship orders to our customers as quickly as humanly possible. In most cases, orders are shipped within 1-2 business days of the order being placed by you online.

Freight Costs

We charge a flat rate of $10 nationally for all orders. On orders over $150 we offer free shipping.

Delivery

Delivery times will vary depending on your location. Below is an estimated guide for when you can expect delivery of your parcel;