Wylie Carafe Smoke

Returning Items

We are happy to offer a refund or credit note for any full priced items purchased on this website. Returns are subject to the following terms and conditions:

- Items must have been purchased at full price, or during a sales or promotional period.
- All items purchased from the Sale section are final and cannot be returned.
- Return requests must be made within 14 days of the order being delivered.
- The purchaser is responsible for the cost of returning the goods to Milk & Sugar, and any shipping costs will be deducted from the return.
- We cannot be responsible for goods damaged or lost in transit.
- All items must be returned in their original condition, with all tags, labels and boxing intact and unspoilt.

Simply head to our Returns Portal to lodge your returns request*. Once approved, you will receive your returns label with further instructions.

*Please note, all returns requests are subject to our final approval.

Shipping & Delivery

Despatch of Your Milk & Sugar Order

We endeavour to process and ship orders to our customers as quickly as humanly possible. In most cases, orders are shipped within 48 hours of the order being placed by you.

Shipping Costs

We're pleased to report that you will enjoy complimentary shipping when you shop with us. 

Delivery

Delivery times will vary depending on your location. Below is an estimated guide for when you can expect delivery of your parcel;