This is something we see as of the utmost importance at Milk & Sugar. Proudly, we only work with manufacturers who are accredited as adhering to SA8000 International Employment and Manufacturing Standards.

SA8000 is an international accreditation that ALL our manufacturers adhere to. These standards are auditable and they require organisations to develop, maintain, and apply socially acceptable practices in the workplace. Key standards include

• No use or support of child labour
• No use or support for forced or compulsory labour
• Provide a safe and healthy workplace
• Respect the right to form and join trade unions and bargain collectively
• No discrimination based on race, national or social origin, caste, birth, religion, disability, gender, sexual orientation, union membership, political opinions and age
• Treat all personnel with dignity and respect
• Compliance with laws & industry standards of working hours
• Respect right of personnel to living wage.

We only work with textile manufacturers whose products are certified as carrying the OEKO-Tex STANDARD 100. If a textile article carries the STANDARD 100 certification, you can be certain that every component of this article, i.e. every thread, button and the material it's made from has been tested for harmful substances and that the article therefore is completely safe for human use.

Another incredibly important issue and our answer is a resounding yes. The weavers that we work with to create our beautiful rugs are all accredited GoodWeave. At the heart of the GoodWeave Standard is an assurance on behalf of importers and manufacturers that the goods they make and sell have been produced without child labour, forced labour, or bonded labour.

Milk & Sugar is available online here and in our Melbourne showroom. We offer favourable returns and exchanges and our team are always here to offer advice or assist in any way they can to make your experience hassle free and enjoyable.

The best way to contact us is either email or by using the live chat function on our website. This way, our friendly staff can assist and then email you through an order confirmation which you can complete at your convenience and which is 100% secure for all types of payment.

Yes we do! We have sample swatches available for all weave options. You can place a sample order online so you can see and feel them in your home before you buy. There is a small fee to process the sample order BUT when you post them back to us you are refunded in full, so it is a free service. Click here to view our range and start the process.

Of course. We are happy to offer a refund or credit note for all full priced items purchased on this website. In order to see our full returns policy and start the process, click here.

Orders are normally processed and shipped within 24-48 hours. For a better idea of transit times please click here.

Unfortunately we are currently not able to offer international shipping.

We accept all major credit cards as well as PayPal.

Absolutely! When shopping on Milk & Sugar's website, at the checkout you'll notice a security lock on the top of the browser. This lock means that your order and all personal details are encrypted by a 256 bit encryption which is completely secure over the internet. We will never retain or store your credit card details under any circumstances.