Milk & Sugar is available online here and in our Melbourne showroom. We offer favourable returns and exchanges and our team are always here to offer advice or assist in any way they can to make your experience hassle free and enjoyable.

The best way to contact us is either email or by using the live chat function on our website. This way, our friendly staff can assist and then email you through an order confirmation which you can complete at your convenience and which is 100% secure for all types of payment.

Yes we do! We have sample swatches available for all weave options. There is a small fee to process the sample order BUT when you post them back to us you are refunded in full, so it is a free service. Click here to start the process.

Of course. We are happy to offer a refund or credit note for all full priced items purchased on this website. In order to see our full returns policy and start the process, click here. 

Orders are normally processed and shipped within 24-48 hours. For a better idea of transit times please click here.

Unfortunately we are currently not able to offer international shipping.

We accept all major credit cards as well as PayPal.

Absolutely! When shopping on Milk & Sugar's website, at the checkout you'll notice a security lock on the top of the browser. This lock means that your order and all personal details are encrypted by a 256 bit encryption which is completely secure over the internet. We will never retain or store your credit card details under any circumstances.