Returning Rugs, Lighting & Linen Bedding
We are happy to offer a refund or credit note for any full priced items purchased on this website. Returns are subject to the following terms and conditions:
- Items must have been purchased at full price, or during a sales or promotional period.
- All items purchased from the Sale section are final and cannot be returned.
- Return requests must be made within 30 days of the order being delivered.
- The purchaser is responsible for the cost of returning the goods to Milk & Sugar, and any shipping costs will be deducted from the return.
- We cannot be responsible for goods damaged or lost in transit.
- All items must be returned in their original condition, with all tags, labels and boxing intact and unspoilt.
- All returns requests must be lodged through our online returns portal*. Once approved, you will receive your returns label with further instructions.
*Please note, all returns requests are subject to our final approval. Products returned to us in damaged or not their original packing will incur a re-packing fee.
Returning Rug Samples
We ask that return requests for rug samples are made within 14 days of delivery date.
Returning Sale Category Items
Products purchased from the Sale section of our website are final and cannot be returned. If you have any questions about our Sale category products, it is recommended that you contact us prior to finalising your purchase.