FREE SHIPPING FOR ORDERS OVER $150

FREQUENTLY ASKED QUESTIONS

I am having problems with your website. Who can I talk to?

Never fear, we're here to help you. If you're experiencing difficulties please contact one of our team and they'll do their best to help.

Is your website secure?

Absolutely! When shopping on Milk & Sugar's website, at the checkout you'll notice a security lock on the top of the browser. This lock means that your order AND all personal details are encrypted by a 256 bit encryption which is completely secure over the internet. We will never retain or store your credit card details under any circumstances. 

Where can I buy Milk & Sugar products in my area?

Milk & Sugar is sold in hundreds of independently owned homewares and giftware stores nationally. So chances are there's a shop near you selling our brand. Contact our team with your suburb/town and your product of interest and we'll point you in the right direction.

I've changed my mind, is it ok for me to exchange my item?

Of course. We offer exchanges for up to 30 days from purchase date. Purchased items must be returned at the customer's expense with both the item and the packaging intact. If you'd like to make an exchange, please contact our team to arrange this. 

What methods of payment do you accept?

We accept payments by VISA and Mastercard. 

How do I know if the item I love is in stock?

All items available for purchase on our website are in stock. On the product page (where you add the item to your cart), an item will be marked as 'unavailable' if it is temporarily out of stock. 

Can I place an order over the phone?

Certainly! Simply call a member of our team and they'll be more than happy to process your order over the phone. 

Do you ship internationally?

Unfortunately we cannot ship internationally at this point in time. 

How long does it take to process and ship online orders?

Orders are normally processed and shipped within 24-48 hours. For a better idea of transit times please click on the SHIPPING link at this bottom of this page. 

 

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