Knoll Weave Rug Charcoal Marle
ABOUT THE WEAVE
So named for its hundreds and hundreds of small round mounds, these incredibly soft rugs are hand woven using two colours of naturally dyed wools to create a stunning marled effect. Suitable for low to medium traffic areas.
ABOUT THE MANUFACTURER
Importantly to us our manufacturing partner is proud to set the benchmark for the treatment of their workers. This includes absolutely no child labour or forced labour. A clean and safe working environment. The freedom to form or join trade unions and bargain collectively. A workplace free from any form of discrimination, be it race, gender, religion or sexual orientation. A working week that does not exceed 48 hours and an assurance that all works are paid no less than the minimum award wage.
We are proud to have partnered with a company that is certified with SA 8000, GoodWeave, BCI and Sedex. Proving that they are fully committed to the fair treatment of their workers, and our planet.
Top side: 100% wool. Under side: 100% cotton.
HOW TO CARE FOR THIS RUG
Remove spills immediately. If liquid, blot with a clean undyed cloth by pressing firmly around the spill to absorb as quickly as possible. Hand brush or lightly vacuum regularly to prevent dust and crumbs from setting into the roots of the fibres. Keep clear from sharp objects and fireplaces. Exposure to direct sunlight may result in colour fading. This product is for indoor use only, avoid using in damp areas such as basements, bathrooms and kitchens. Occasional professional rug cleaning in recommended. Do not dry clean.
Rugs purchased from us are able to be returned.
Due to their higher price point, and bulky nature of our rugs our exchange and returns policy differs to that of other Milk & Sugar products.
If you are unsure about the rug you are intending on purchasing it is highly recommended that you take the following steps:
1: We have small sample swatches of our rug weaves that we can provide. It is a good idea to request a sample swatch if you are unsure of the suitability of a rug for its intended use.
2: Please be sure to measure the space that the rug is intended for to ensure that the size is correct prior to purchasing.
In the event that you wish to return your rug you are able to so within 7 days of receiving it provided that it was purchased at full price, or during a short terms sale or promotion. Rugs purchased from our Clearance section are strictly excluded from this policy.
The rug must be in its original condition with all labels and tags still attached. The rug must also be rolled up and placed into its original packing so that it will arrive safely back to our warehouse.
If the rug is returned to us and isn’t packed adequately Milk & Sugar will not be liable for any damage caused. Milk & Sugar cover the cost of shipping rugs to the purchaser’s address.
In the event of a change or mind or refund request Milk & Sugar will happily refund the purchase amount minus the cost of freight to and from the purchaser’s location. Freight charges will vary greatly depending on the size of the rug and the delivery location - Milk & Sugar will advise of the freight charges at the time of receiving a return request.
Our returns policy doesn’t extend to rugs purchased from our clearance section. All products purchased from our Clearance section are unable to be returned.
In most cases, orders are shipped within 1-2 business days of the order being placed by you online.
We charge a flat rate of $10 for all orders under $150. On orders over this value we offer free shipping.
Delivery times will vary depending on your location.
Shipping & Delivery
We endeavour to process and ship orders to our customers as quickly as humanly possible. In most cases, orders are shipped within 1-2 business days of the order being placed by you online.
We charge a flat rate of $10 nationally for all orders. On orders over $150 we offer free shipping.
Delivery times will vary depending on your location. Below is an estimated guide for when you can expect delivery of your parcel;
|Melbourne Metro||2-3 business days||VIC Country||3-4 business days|
|Sydney Metro||2-3 business days||NSW Country||3-4 business days|
|Brisbane Metro||3-4 business days||QLD Country||4-5 business days|
|Adelaide Metro||2-3 business days||SA Country||4-5 business days|
|Tasmania||4-5 business days||Western Australia||5-7 business days|
|Northern Territory||5-7 business days|