Arlo Weave Rug Grey Marle
Made from high quality New Zealand wool, the Arlo rugs showcase the beautiful natural character of hand spun wool.
The rugs we sell are proudly handmade in India to ISO standards. Our manufacturing partners are all certified by Sedex and GoodWeave.
Composition: 100% New Zealand wool, cotton backed
Construction: Hand woven
Height: 11mm
Weight: Approximately 3.2kg per square meter
Area of use: Medium to low traffic areas
CARE INSTRUCTIONS
→ Vacuum regularly in one direction (not back and forth) and do not use a rotating head on the vacuum.
→ Rotate your rug occasionally to avoid uneven fading or wear
→ Spot clean spills using a damp undyed cloth.
→ Do not dry clean or use any harsh cleaning chemicals.
→ For larger stains professional cleaning is recommended
SIZING
Our rugs are handmade and while all effort is made to ensure they are the stated size, a 4% variation is possible.
SHEDDING
Shedding is inherant to wool rugs and primarily occurs within the first few months of use.
POP-UPS
Short fibre pop-up will occur with hand woven rugs, particularly when the rug is new. Simply trim these with regular scissors.
We will happily offer a credit voucher or refund on any full priced purchase returned to us within 14 days of delivery.
Rugs
We are happy to offer a refund or credit note for any full priced items purchased on this website. Returns are subject to the following terms and conditions:
- Items must have been purchased at full price, or during a sales or promotional period.
- All items purchased from the Sale section are final and cannot be returned.
- Return requests must be made within 14 days of the order being delivered.
- The purchaser is responsible for the cost of returning the goods to Milk & Sugar, and any shipping costs will be deducted from the return.
- We cannot be responsible for goods damaged or lost in transit.
- All items must be returned in their original condition, with all tags, labels and boxing intact and unspoilt.
Simply head to our Returns Portal to lodge your returns request*. Once approved, you will receive your returns label with further instructions.
*Please note, all returns requests are subject to our final approval.
Shipping & Delivery
Despatch of Your Milk & Sugar Order
We endeavour to process and ship orders to our customers as quickly as humanly possible. In most cases, orders are shipped within 1-2 business days of the order being placed by you online.
Complimentary Shipping
We're pleased to report that you will enjoy complimentary shipping when you shop with us.
Delivery
Delivery times will vary depending on your location. Below is an estimated guide for when you can expect delivery of your parcel;
| Melbourne Metro | 2-3 business days | VIC Country | 3-4 business days |
| Sydney Metro | 2-3 business days | NSW Country | 3-4 business days |
| Brisbane Metro | 3-4 business days | QLD Country | 4-5 business days |
| Adelaide Metro | 2-3 business days | SA Country | 4-5 business days |
| Tasmania | 4-5 business days | Western Australia | 5-7 business days |
| Northern Territory | 5-7 business days |
